Refund & Return Policy

Last Updated: July 21, 2026

At ShakeFlow™, customer satisfaction is important to us. As our products are shipped directly from our fulfillment partners, all orders are considered final sale. We only offer refunds or replacements for products that are damaged, defective, incorrect, or confirmed lost during transit.

Please read our policy carefully before placing your order.

Damaged, Defective or incorrect products

If you receive a product that is damaged, defective, or different from what you ordered (such as the wrong color, size, model, or specification), please contact us within 7 days of the delivery date.

To process your request, please provide:

  • Your order number
  • Clear photos or videos showing the issue (Please record a continuous, uncut, and unedited video while opening the package. This video will serve as proof in case the item arrives damaged or defective.)
  • A brief description of the problem

After reviewing your claim, we may offer one of the following:

  • A free replacement
  • A full refund
  • A partial refund, where appropriate

In most cases, you will not be required to return the damaged, defective, or incorrect product.

Wrong Shipping Address

Please ensure that your shipping address and contact information are correct before completing your order.

If an incorrect address or contact information is provided and the package cannot be delivered or is returned, We are not responsible for issuing a refund or replacement.

If you notice an error immediately after placing your order, please contact us as soon as possible. We will do our best to update your order before it enters processing.

Inventory & Special Orders

Products prepared specifically for customer orders or custom products are generally non-refundable unless they arrive damaged, defective, or incorrect.

Change of Mind

We do not accept returns or refunds for reasons such as:

  • You changed your mind after placing the order.
  • You ordered the wrong product, size, or color.
  • You no longer want the item after it has been shipped.
  • Personal preference or dissatisfaction unrelated to product quality.

Please review your order carefully before completing your purchase.

Customer Returns

For damaged, defective or incorrect products customers generally do not need to return the item in order to receive a refund or replacement.

If a return is exceptionally approved for another reason, the item must:

  • Be unused and in its original condition.
  • Include all original packaging.
  • Be suitable for resale.

Customers are responsible for all return shipping costs unless the return is due to our error.

Refund Processing

Once your claim has been reviewed and approved, your refund will be processed using your original payment method whenever possible.

Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

Contact Us

If you have any questions regarding your order or this Refund & Return Policy, please contact us.

Email: shakeflow@rhyca.com

Our team will review every request fairly and work with you to reach the best possible solution.