Privacy Policy

Last Updated: July 25, 2026

Welcome to ShakeFlow (“ShakeFlow,” “we,” “our,” or “us”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit https://shakeflow.fit (the “Website”), purchase our products, communicate with us, or otherwise use any services provided through our Website (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue using our Website and Services.

This Privacy Policy applies only to information collected through our Website and related Services. It does not apply to any third-party websites, platforms, or services that may be linked from our Website. We encourage you to review the privacy policies of those third parties before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, legal obligations, or applicable regulations. Any updates will become effective immediately upon posting on this page unless otherwise required by applicable law. Your continued use of our Services after any revisions constitutes your acceptance of the updated Privacy Policy.

This Privacy Policy should be read together with our Terms of Service, Shipping Policy, Refund & Return Policy, and any other policies published on our Website. In the event of any inconsistency, the terms of this Privacy Policy shall govern solely with respect to the collection, processing, storage, and disclosure of personal information.

Information We Collect

The information we collect depends on how you interact with our Website and Services. In many cases, you may choose not to provide certain information; however, doing so may limit your ability to use some features or complete a purchase.

1. Information We Collect

When you interact with our Website, you may voluntarily provide information such as:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment-related information necessary to complete your purchase
  • Any information you submit when contacting customer support
  • Information you provide when participating in surveys, promotions, giveaways, or other voluntary activities

You are responsible for ensuring that any information you provide is accurate and up to date.

2. Order Information

When you place an order, we may collect information related to your transaction, including:

  • Products purchased
  • Order value
  • Shipping method
  • Payment status
  • Order history
  • Refund or replacement requests
  • Customer support communications relating to your order

We collect only the information reasonably necessary to process and manage your purchase.

3. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically through cookies, server logs, and similar technologies. This information may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of access
  • Referring website
  • Approximate geographic region
  • Website interaction and browsing behavior

This information is primarily used for security, fraud prevention, website functionality, analytics, and improving the user experience.

4. Payment Information

Payments are processed through secure third-party payment providers. We do not store your complete payment card number, security code (CVV), or other sensitive payment credentials on our servers.

Payment processors may collect and process payment information in accordance with their own privacy policies.

5. Marketing Information

If you voluntarily subscribe to our newsletter or marketing communications, we may collect your email address and your communication preferences.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in those emails. Transactional emails relating to your orders may still be sent when necessary.

6. Information We Do Not Intentionally Collect

We do not intentionally collect personal information from children under the age required by applicable law to provide valid consent.

We also do not intentionally collect sensitive categories of personal information unless required to fulfill a legal obligation or provide a service specifically requested by you.

If we become aware that such information has been collected unintentionally, we reserve the right to delete it without prior notice, subject to applicable legal requirements.

How We Use Your Information

We may use your personal information for legitimate business purposes, including the following:

1. To Process and Fulfill Orders

We use your information to:

  • Process and confirm your orders;
  • Verify payment information;
  • Arrange shipping and delivery;
  • Provide order updates and tracking information;
  • Process refunds, replacements, or other after-sales services where applicable;
  • Maintain records relating to your purchases.

2. To Provide Customer Support

We may use your information to:

  • Respond to your inquiries;
  • Resolve issues relating to orders or products;
  • Verify your identity when necessary;
  • Improve the quality of our customer service.

 

3. To Operate and Improve Our Website

We may use information to:

  • Maintain and improve the performance of our Website;
  • Analyze website traffic and user behavior;
  • Troubleshoot technical issues;
  • Detect errors and improve functionality;
  • Develop new features and services.

4. To Prevent Fraud and Protect Our Business

We may use your information to:

  • Detect and investigate fraudulent or unauthorized transactions;
  • Verify the legitimacy of orders;
  • Reduce payment fraud and chargeback risks;
  • Protect the security and integrity of our Website;
  • Enforce our Terms of Service and other policies;
  • Protect the rights, property, and safety of ShakeFlow, our customers, business partners, and others.

We reserve the right to refuse, delay, cancel, or investigate any transaction that we reasonably believe may involve fraud, abuse, unauthorized activity, or a violation of our policies.

5. Marketing Communications

With your consent where required by applicable law, or as otherwise permitted by law, we may send promotional emails, newsletters, special offers, product announcements, and other marketing communications.

You may opt out of receiving promotional communications at any time by using the unsubscribe link included in our emails. Your decision to opt out will not affect transactional communications relating to your orders or customer service.

6. Analytics and Advertising

We may use cookies and similar technologies to better understand how visitors use our Website, measure the effectiveness of advertising campaigns, improve website performance, and provide a more relevant shopping experience.

Where permitted by applicable law, we may also use limited information to display advertisements that may be relevant to your interests through advertising partners.

7. Legal Compliance

We may use or disclose your information when we reasonably believe it is necessary to:

  • Comply with applicable laws, regulations, court orders, or lawful governmental requests;
  • Protect our legal rights and interests;
  • Respond to legal claims or disputes;
  • Prevent illegal activities;
  • Enforce our agreements and policies.

8. Business Operations

We may use your information as reasonably necessary to operate, administer, maintain, and improve our business, including accounting, auditing, tax reporting, recordkeeping, quality assurance, business planning, and other legitimate operational purposes.

We will not use your personal information for purposes materially different from those described in this Privacy Policy without an appropriate legal basis or without providing additional notice where required by applicable law.

Cookies and Tracking Technologie

1. Use of Cookies

Our Website uses cookies and similar technologies to provide, maintain, protect, and improve our Services.

Cookies are small text files stored on your device that help us recognize your browser, remember your preferences, improve website functionality, and enhance your overall shopping experience.

Some cookies are essential for the operation of the Website and cannot be disabled without affecting core functionality.

2. Types of Cookies We May Use

Depending on how you use our Website, we may use the following categories of cookies:

Essential Cookies

These cookies are necessary for the proper operation of the Website, including:

  • Maintaining your shopping cart;
  • Processing secure checkout;
  • Remembering session information;
  • Preventing fraudulent activity;
  • Maintaining website security.

Without these cookies, certain features of the Website may not function properly.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our Website by collecting information such as:

  • Pages viewed;
  • Time spent on pages;
  • Navigation paths;
  • Website performance;
  • Error reports;
  • Device and browser information.

This information is generally used in an aggregated or de-identified form to improve our Website and Services.

Functional Cookies

These cookies remember your preferences and settings, such as language, region, or other selected options, to provide a more personalized browsing experience.

Advertising Cookies

Where permitted by applicable law, we and our advertising partners may use cookies or similar technologies to:

  • Measure advertising performance;
  • Understand customer interests;
  • Improve marketing effectiveness;
  • Display advertisements that may be more relevant to your interests.

These technologies do not guarantee that you will see advertisements from ShakeFlow and may also be used to limit the frequency of advertisements displayed to you.

3. Third-Party Technologies

We may use trusted third-party service providers to assist with website analytics, payment processing, advertising measurement, fraud prevention, and website performance.

These third parties may place or access cookies and similar technologies in accordance with their own privacy policies.

We do not control the privacy practices of independent third-party providers.

4. Managing Cookies

Most web browsers allow you to control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the availability, functionality, security, or performance of portions of the Website.

Your continued use of our Website after cookies have been presented to your browser may constitute your acceptance of the use of cookies to the extent permitted by applicable law.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

How We Share Your Information

We do not sell your personal information for monetary compensation.

However, in the ordinary course of operating our business, we may share your information with selected third parties when reasonably necessary to provide our Services, fulfill your orders, comply with legal obligations, or protect our legitimate business interests.

1. Service Providers

We may share your personal information with trusted third-party service providers that perform services on our behalf, including but not limited to:

  • Payment processing;
  • Order fulfillment;
  • Shipping and delivery;
  • Fraud detection and prevention;
  • Website hosting;
  • Cloud storage;
  • Customer support;
  • Email communications;
  • Website analytics;
  • Marketing and advertising services.

These service providers are authorized to process your information only to the extent reasonably necessary to perform services for us or as otherwise permitted by applicable law.

2. Payment Providers

Payments are processed by independent third-party payment providers.

We do not receive or store your complete payment card information. Payment providers process payment information in accordance with their own privacy policies and security standards.

3. Shipping and Fulfillment Partners

To process and deliver your orders, we may share information such as your name, shipping address, telephone number, email address, and order details with shipping carriers, logistics providers, fulfillment centers, suppliers, manufacturers, or other business partners involved in preparing, packaging, or delivering your order.

We disclose only the information reasonably necessary for these purposes.

4. Business Transfers

If ShakeFlow undergoes or participates in a merger, acquisition, asset sale, corporate restructuring, financing transaction, bankruptcy proceeding, or similar business event, your information may be transferred as part of that transaction, subject to applicable law.

5. Legal Requirements

We may disclose your information if we reasonably believe such disclosure is necessary to:

  • comply with applicable laws or regulations;
  • respond to lawful requests from governmental authorities;
  • enforce our Terms of Service or other agreements;
  • investigate suspected fraud or unlawful activity;
  • establish, exercise, or defend legal claims;
  • protect the rights, safety, property, or security of ShakeFlow, our customers, employees, business partners, or the public.

6. Protection Against Fraud

We reserve the right to share relevant information with payment processors, financial institutions, fraud prevention services, shipping carriers, law enforcement agencies, or other appropriate parties when reasonably necessary to investigate suspected fraud, payment disputes, chargebacks, unauthorized transactions, abuse of our Services, or other activities that may expose ShakeFlow to financial or legal risk.

7. Business Partners

From time to time, we may engage trusted business partners to assist us in operating, improving, marketing, or supporting our Services.

These partners may receive limited information only to the extent reasonably necessary to perform their authorized services.

8. No Responsibility for Independent Third Parties

Once personal information has been lawfully disclosed to an independent third party in accordance with this Privacy Policy, the collection, processing, storage, and protection of that information by such third party is governed by its own privacy practices and policies.

To the maximum extent permitted by applicable law, ShakeFlow is not responsible for the independent privacy, security, or data handling practices of third-party organizations that are not under our direct control.

Data Retention and Security

1. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • provide our Services;
  • process and fulfill orders;
  • provide customer support;
  • comply with legal, accounting, tax, or regulatory obligations;
  • resolve disputes;
  • enforce our agreements and policies; or
  • protect our legitimate business interests.

The length of time we retain personal information may vary depending on the nature of the information, the purpose for which it was collected, applicable legal requirements, and operational needs.

When personal information is no longer reasonably required for these purposes, we may delete, anonymize, aggregate, or otherwise dispose of it in accordance with our internal practices and applicable law.

We reserve the right to retain information for a longer period where reasonably necessary to investigate fraud, respond to legal claims, comply with legal obligations, resolve disputes, enforce our rights, or protect the security and integrity of our Services.

2. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Such measures may include, where appropriate:

  • Secure website encryption (SSL/TLS);
  • Restricted administrative access;
  • Password protection;
  • Secure payment processing through third-party providers;
  • Monitoring for unauthorized activity;
  • Regular software and security updates.

However, no method of transmitting information over the Internet or storing electronic information is completely secure.

Accordingly, while we take reasonable measures to safeguard personal information, we do not guarantee or warrant that unauthorized access, data breaches, cyberattacks, system failures, or other security incidents will never occur.

To the fullest extent permitted by applicable law, ShakeFlow disclaims liability for any damages, losses, or claims arising from events beyond our reasonable control, including but not limited to cyberattacks, malware, unauthorized third-party access, internet service interruptions, or other security incidents, provided that we have implemented commercially reasonable safeguards consistent with applicable legal requirements.

3. Your Responsibility

You are responsible for maintaining the confidentiality of your account credentials, if applicable, and for protecting your own devices, passwords, email accounts, and internet connection.

You should not send sensitive payment information or confidential personal information through unsecured communication channels.

If you believe that your information or interactions with our Website have been compromised, please contact us promptly so that we may investigate the matter.

4. Security Incidents

In the event of a security incident affecting personal information, we may investigate the matter, take reasonable steps to contain and mitigate the incident, cooperate with appropriate service providers and authorities where required, and provide notifications where required by applicable law.

Nothing in this Privacy Policy shall be interpreted as creating an obligation to provide notice beyond that required under applicable law.

Your Privacy Rights

Depending on your country, state, or jurisdiction of residence, you may have certain privacy rights under applicable law. These rights are not absolute and may be subject to exceptions, limitations, verification requirements, or other conditions permitted by applicable law.

Where applicable, you may have the following rights.

1. Right to Access

You may request access to the personal information we maintain about you, including information regarding how your personal information has been collected, used, and disclosed, subject to applicable legal limitations.

2. Right to Correct

If you believe that any personal information we maintain about you is inaccurate or incomplete, you may request that we correct or update such information.

We may request additional information to verify the accuracy of the requested correction.

3. Right to Delete

Where required by applicable law, you may request the deletion of your personal information.

However, we may decline or delay such requests where retention of the information is reasonably necessary to:

  • comply with legal obligations;
  • complete transactions;
  • fulfill contractual obligations;
  • maintain business records;
  • detect or investigate fraud;
  • resolve disputes;
  • enforce our agreements or policies;
  • protect our legal rights or legitimate business interests; or
  • comply with other exceptions permitted under applicable law.

4. Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing your personal information, you may withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of any processing conducted before the withdrawal became effective.

5. Marketing Preferences

You may opt out of receiving promotional emails by following the unsubscribe instructions included in our marketing communications.

Even if you opt out of marketing communications, we may continue to send non-promotional communications relating to your orders, transactions, account, customer support, legal notices, security matters, or other important administrative communications.

6. Identity Verification

Before responding to certain privacy requests, we may require reasonable information to verify your identity and confirm that you are authorized to make the request.

If we are unable to verify your identity using reasonable methods, we may decline or limit the request to protect the privacy and security of personal information.

7. Response Time

We will respond to verified privacy requests within the time required by applicable law.

Where permitted by law, we may extend the response period if additional time is reasonably necessary due to the complexity or volume of requests.

8. No Discrimination

Where required by applicable law, we will not unlawfully discriminate against you for exercising your privacy rights.

However, exercising certain privacy rights may affect our ability to provide some products, services, promotions, features, or functionality where the requested information is reasonably necessary for those purposes.

9. Authorized Representatives

Where permitted by applicable law, you may designate an authorized representative to submit privacy requests on your behalf.

We reserve the right to request reasonable documentation verifying both the representative’s authority and your identity before processing such requests.

10. How to Exercise Your Rights

To exercise any applicable privacy rights or submit a privacy-related request, please contact us using the contact information provided in the Contact Us section of this Privacy Policy.

We reserve the right to deny requests that are excessive, repetitive, manifestly unfounded, fraudulent, abusive, or otherwise permitted to be refused under applicable law.

International Data Transfers

Our business may operate across multiple jurisdictions. As a result, your personal information may be collected, stored, processed, or transferred to countries other than the country in which you reside.

These countries may have data protection laws that differ from those of your jurisdiction.

By using our Website or providing your personal information, you acknowledge that your information may be transferred to, processed, and stored in countries where we, our service providers, fulfillment partners, payment processors, cloud service providers, or other authorized business partners operate, to the extent reasonably necessary to provide our Services.

Where required by applicable law, we will implement commercially reasonable measures intended to protect personal information during international transfers.

However, we cannot guarantee that every jurisdiction provides the same level of legal protection as your country of residence.

To the maximum extent permitted by applicable law, you acknowledge and accept that international data transfers may involve risks beyond our reasonable control.

Nothing in this Privacy Policy shall be interpreted as guaranteeing that personal information transferred across international borders will receive identical legal protections in every jurisdiction.

We will take reasonable steps to select reputable service providers and business partners, but each independent organization remains responsible for complying with its own legal obligations regarding the personal information it processes.

Changes to This Privacy Policy

We reserve the right to modify, update, or replace this Privacy Policy at any time, in our sole discretion, to reflect changes in our business operations, legal obligations, technologies, services, security practices, or other operational requirements.

When changes are made, we will update the “Last Updated” date displayed at the beginning of this Privacy Policy.

Unless otherwise required by applicable law, any revised version of this Privacy Policy will become effective immediately upon publication on our Website.

Your continued access to or use of our Website and Services after the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised Privacy Policy.

Where required by applicable law, we may provide additional notice regarding material changes through our Website, email, or other reasonable communication methods.

Nothing in this Privacy Policy shall be interpreted as requiring ShakeFlow to provide individual notice of every modification except where such notice is required by applicable law.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information below:

ShakeFlow™

Customer Support Email: shakeflow@rhyca.com

We encourage you to contact us before submitting any complaint to a regulatory authority so that we may have an opportunity to address your concerns promptly and in good faith.

If you wish to exercise any applicable privacy rights, please include sufficient information to allow us to verify your identity and process your request.

For your security and the protection of personal information, we may request additional information or documentation before responding to certain requests.

We reserve the right to decline requests where we are unable to reasonably verify the identity or authority of the requesting individual, or where otherwise permitted by applicable law.

Nothing in this Contact section limits any rights or remedies that may be available to you under applicable law.