Terms of Service

OVERVIEW

Welcome to ShakeFlow.

These Terms of Service (“Terms”) govern your access to and use of the ShakeFlow website located at https://shakeflow.fit (the “Website”), including all products, content, features, services, communications, and functionality made available through the Website.

Throughout these Terms, the terms “ShakeFlow,” “we,” “us,” and “our” refer to the owner and operator of the Website. The terms “you,” “your,” and “customer” refer to any individual or entity accessing or using the Website.

By accessing, browsing, placing an order, creating an account, or otherwise using any part of the Website or our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or guidelines published on the Website, all of which are incorporated into these Terms by reference.

If you do not agree to these Terms, you must immediately discontinue use of the Website and refrain from purchasing or using our products or Services.

We reserve the right to modify, update, suspend, discontinue, or replace any part of these Terms, the Website, our products, or our Services at any time and in our sole discretion, subject to applicable law.

Unless otherwise required by applicable law, any changes to these Terms become effective immediately upon publication on the Website. Your continued use of the Website or our Services following the publication of updated Terms constitutes your acceptance of those revised Terms.

The Website is intended solely for lawful use and for individuals who have the legal capacity to enter into binding contracts under the laws applicable in their jurisdiction.

Nothing contained on this Website shall be interpreted as creating any partnership, joint venture, employment, agency, franchise, fiduciary, or other legal relationship between you and ShakeFlow other than that of an independent customer purchasing products or using our Services.

2. Eligibility and Acceptable Use

By accessing or using the Website, you represent and warrant that you have the legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction.

If you have not reached the age of majority in your state, province, or country of residence, you may use the Website only with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms.

You agree to use the Website and our Services only for lawful purposes and in accordance with these Terms.

You shall not use the Website or any of our products or Services:

for any unlawful, fraudulent, deceptive, or unauthorized purpose;
in violation of any applicable law, regulation, or governmental requirement;
to infringe or violate the intellectual property rights or other legal rights of any person or entity;
to transmit or distribute viruses, malware, ransomware, malicious code, or other harmful technologies;
to interfere with, disrupt, damage, overload, or compromise the operation, security, or integrity of the Website or any connected systems;
to gain unauthorized access to any account, server, database, or network;
to collect, scrape, harvest, or otherwise obtain information from the Website through automated means without our prior written consent;
to submit false, misleading, or inaccurate information, including inaccurate billing, shipping, payment, or identity information;
to impersonate another person or misrepresent your affiliation with any individual or organization; or
in any manner that could damage the reputation, business operations, security, or legitimate interests of ShakeFlow.

You are solely responsible for ensuring that your access to and use of the Website complies with all applicable laws and regulations in your jurisdiction.

We reserve the right, in our sole discretion and without prior notice where permitted by applicable law, to suspend, restrict, terminate, or refuse access to the Website or our Services if we reasonably believe that you have violated these Terms, engaged in fraudulent or abusive conduct, or otherwise acted in a manner that may expose ShakeFlow, its customers, or third parties to legal, financial, operational, or security risks.

Any violation of this Section may result in the cancellation of orders, suspension of accounts, restriction of future purchases, reporting to appropriate authorities where required or permitted by law, and any other remedies available to us under applicable law.

3. Products, Orders, Pricing, and Availability

3.1 Product Information

We strive to display our products, descriptions, specifications, images, colors, pricing, and other information as accurately as reasonably possible.

However, product images are provided for illustrative purposes only. Actual products may vary slightly due to manufacturing updates, lighting conditions, display settings, packaging revisions, or other factors beyond our reasonable control.

All product descriptions, specifications, dimensions, features, packaging, and availability are subject to change without prior notice.

3.2 Product Availability

All products are offered subject to availability.

Because inventory levels may change rapidly and certain products may be fulfilled by third-party suppliers or fulfillment partners, we cannot guarantee that every product displayed on the Website will remain available at the time an order is processed.

If a product becomes unavailable after an order is placed, we reserve the right to cancel the affected order or offer an alternative solution at our discretion.

3.3 Pricing

All prices displayed on the Website are listed in the currency indicated at checkout unless otherwise stated.

We reserve the right to modify prices, discounts, promotions, product offerings, shipping charges, or other fees at any time without prior notice.

Price changes do not affect orders that have already been accepted for processing unless required to correct an obvious pricing error or otherwise permitted by applicable law.

3.4 Pricing Errors

Despite our best efforts, pricing errors, typographical errors, inaccurate product information, or technical errors may occasionally occur.

If we discover that a product has been listed with an incorrect price or materially inaccurate information, we reserve the right to refuse, cancel, or limit the order before shipment, even if payment has already been authorized or collected.

Where payment has already been received and an order is cancelled due to such an error, we will issue an appropriate refund for the affected amount using the original payment method, unless otherwise agreed.

3.5 Order Acceptance

Your submission of an order constitutes an offer to purchase, not an acceptance by ShakeFlow.

An order is considered accepted only when we have completed reasonable verification, approved the transaction, and initiated order processing or shipment.

An order confirmation email acknowledging receipt of your order does not constitute acceptance of the order.

3.6 Order Refusal and Cancellation

To the maximum extent permitted by applicable law, we reserve the right to refuse, limit, delay, or cancel any order for legitimate business reasons, including but not limited to:

suspected fraud or unauthorized transactions;
inaccurate or incomplete billing or shipping information;
payment authorization failure;
product unavailability;
pricing or technical errors;
unusual purchasing activity;
suspected resale or commercial distribution;
suspected abuse of promotions or discounts;
compliance with legal or regulatory obligations; or
any other circumstance that may expose ShakeFlow to unreasonable legal, financial, operational, or security risks.

Where appropriate, we may contact you to verify or obtain additional information before processing your order.

3.7 Order Limits

We reserve the right to limit the quantity of products purchased per customer, household, payment method, shipping address, billing address, or order where reasonably necessary to prevent fraud, abuse, inventory shortages, or unauthorized resale activities.

3.8 Promotional Offers

Promotional offers, discounts, coupon codes, bundle pricing, free gifts, and other special offers are subject to their applicable terms and may be modified, suspended, or discontinued at any time unless otherwise required by applicable law.

Promotions may not be combined unless expressly stated.

We reserve the right to invalidate promotions obtained through fraud, abuse, system manipulation, or violations of these Terms.

4. Billing, Payment, and Payment Verification

4.1 Payment

All payments must be made using one of the payment methods made available on the Website at the time of checkout.

By submitting payment information, you represent and warrant that you are authorized to use the selected payment method and authorize ShakeFlow and its payment service providers to charge the applicable purchase amount, including any applicable taxes, shipping charges, or other fees disclosed during checkout.

Payment processing is performed by independent third-party payment providers. We do not store complete payment card numbers, security codes (CVV), or other sensitive payment credentials.

4.2 Billing Information

You agree to provide current, complete, and accurate billing, shipping, and contact information for every order.

You are responsible for promptly updating your information if it changes before your order is processed.

Providing inaccurate, incomplete, misleading, or fraudulent information may result in order delays, verification requests, cancellation of your order, suspension of future purchases, or other actions permitted under these Terms and applicable law.

4.3 Payment Verification

To protect our customers and reduce fraud, we reserve the right to verify payment information, billing information, shipping information, identity, or other transaction details before accepting or processing an order.

Verification procedures may include requesting additional information or documentation where reasonably necessary.

Failure or refusal to complete a requested verification may result in cancellation of the order.

4.4 Authorization Holds

Some payment providers or financial institutions may place temporary authorization holds on your payment method before the transaction is finalized.

Such authorization holds are controlled by the applicable payment provider or financial institution, and ShakeFlow is not responsible for their duration, release, or processing.

4.5 Failed or Declined Payments

If a payment is declined, reversed, rejected, cancelled, or otherwise fails for any reason, we may decline to process or ship the associated order until successful payment has been received and verified.

We reserve the right to cancel any order that remains unpaid or cannot be successfully verified.

4.6 Fraud Prevention

We reserve the right to refuse, suspend, delay, cancel, or investigate any transaction that we reasonably believe may involve fraud, unauthorized activity, abuse of promotions, payment disputes, chargeback risks, identity theft, or other suspicious activity.

Where appropriate, we may cooperate with payment processors, financial institutions, shipping carriers, fraud prevention providers, or law enforcement authorities in connection with the investigation or prevention of fraudulent transactions.

4.7 Taxes and Duties

Applicable taxes, duties, governmental fees, or similar charges may be calculated during checkout where required.

Customers remain responsible for any customs duties, import taxes, clearance fees, value-added taxes, or other governmental charges imposed by the destination country unless expressly stated otherwise on the Website.

4.8 Chargebacks and Payment Disputes

If a payment is disputed, reversed, or becomes subject to a chargeback, we reserve the right to suspend order processing, withhold refunds where legally permitted, request additional documentation, dispute the chargeback through the applicable payment provider, or take any other action reasonably necessary to protect our legitimate business interests.

Nothing in this Section limits any legal rights or remedies available to ShakeFlow under applicable law.

5. Shipping, Delivery, Risk of Loss, and Title

5.1 Shipping Services

ShakeFlow works with independent fulfillment partners, suppliers, logistics providers, and shipping carriers to process and deliver customer orders.

Estimated shipping and delivery timeframes displayed on the Website are provided for informational purposes only and are estimates rather than guarantees, unless expressly stated otherwise.

5.2 Delivery Estimates

Delivery times may vary depending on the destination, customs procedures, carrier performance, weather conditions, peak shipping seasons, public holidays, force majeure events, governmental actions, or other circumstances beyond our reasonable control.

Delays in delivery do not automatically entitle a customer to cancel an order, receive compensation, or obtain a refund unless otherwise required by applicable law or expressly stated in our Refund Policy.

5.3 Customer Responsibility

Customers are solely responsible for providing complete, accurate, and deliverable billing and shipping information at the time an order is placed.

ShakeFlow shall not be responsible for delays, failed deliveries, additional shipping charges, returned shipments, or losses resulting from incorrect, incomplete, outdated, or inaccurate shipping information provided by the customer.

If an order has already entered fulfillment or shipment, we may be unable to modify the shipping address or other delivery information.

5.4 Tracking Information

Where tracking is available, we will make reasonable efforts to provide tracking information after the order has been shipped.

Tracking updates are generated and maintained by independent shipping carriers. ShakeFlow does not control or guarantee the accuracy, frequency, or availability of tracking updates.

5.5 Customs and Import Requirements

International shipments may be subject to customs inspections, import duties, taxes, clearance procedures, or other governmental requirements imposed by the destination country.

Unless expressly stated otherwise on the Website, customers are solely responsible for any applicable customs duties, import taxes, brokerage fees, or similar governmental charges.

5.6 Risk of Loss

Risk of loss and responsibility for the products passes to the customer upon delivery of the shipment to the delivery address provided in the order, or as otherwise determined under applicable law.

If a shipment is refused, abandoned, unclaimed, or returned due to customer-related reasons, including an incorrect address or failure to accept delivery, ShakeFlow shall not be responsible for any resulting losses, additional shipping costs, storage charges, or destruction of the shipment by the carrier or applicable authorities.

5.7 Lost, Damaged, or Delayed Shipments

If a shipment is believed to be lost, damaged during transit, or significantly delayed, customers should contact us as soon as reasonably possible.

We may, at our discretion, investigate the matter with the shipping carrier, fulfillment partner, or other relevant parties before determining the appropriate resolution in accordance with our Refund Policy.

Nothing in this Section guarantees that compensation, replacement, or refund will be provided in every circumstance.

5.8 Force Majeure

ShakeFlow shall not be liable for any delay, interruption, or failure to perform its obligations caused by events beyond its reasonable control, including but not limited to natural disasters, severe weather, war, terrorism, labor disputes, epidemics, pandemics, governmental actions, customs delays, transportation disruptions, cyber incidents, utility failures, or other force majeure events.

Where reasonably practicable, we will make commercially reasonable efforts to minimize the impact of such events on our customers.

6. Returns, Refunds, Replacements, and Cancellations

6.1 Governing Policy

All requests relating to returns, refunds, replacements, exchanges, cancellations, or similar matters are governed by our Refund Policy, which is incorporated into these Terms by reference.

In the event of any inconsistency between this Section and the Refund Policy, the Refund Policy shall govern matters specifically relating to returns, refunds, replacements, and cancellations unless otherwise required by applicable law.

6.2 Cancellation Requests

Customers may request to cancel an order before it has entered fulfillment or shipment.

Once an order has entered fulfillment, production, packaging, or shipment, cancellation may no longer be possible.

Submitting a cancellation request does not guarantee that the request can or will be approved.

6.3 Returns and Refunds

Returns, refunds, replacements, exchanges, and other post-purchase remedies are available only in accordance with our Refund Policy and applicable law.

We reserve the right to request reasonable supporting information or documentation before approving any refund, replacement, or other claim.

6.4 Proof of Claim

Where reasonably necessary, customers may be required to provide supporting evidence, including but not limited to:

photographs;
videos;
order information;
shipping labels;
tracking information;
product packaging; or
other information reasonably necessary to evaluate the claim.

Failure to provide reasonably requested supporting information may result in denial of the claim where permitted by applicable law.

6.5 Non-Eligible Claims

To the maximum extent permitted by applicable law, we reserve the right to deny requests that fall outside the scope of our Refund Policy or applicable law, including requests arising from:

customer misuse or improper handling of the product;
ordinary wear and tear;
cosmetic variations that do not materially affect functionality;
customer-provided incorrect shipping information;
failure to follow product instructions, warnings, or safety guidance;
unauthorized modifications, repairs, or alterations;
claims submitted outside the applicable eligibility period; or
other circumstances excluded under our Refund Policy.

6.6 Abuse of Refund Policy

We reserve the right to investigate and deny any request that we reasonably believe involves fraud, abuse, repeated unreasonable claims, false representations, manipulation of our policies, or other bad-faith conduct.

Where appropriate, we may suspend future purchases, restrict customer accounts, refuse future transactions, or exercise any other remedies available under applicable law.

6.7 Resolution Decisions

To the extent permitted by applicable law, the appropriate resolution of an approved claim, including repair, replacement, store credit, partial refund, full refund, or another commercially reasonable remedy, shall be determined by ShakeFlow based on the specific circumstances of each case, applicable law, and our Refund Policy.

Nothing in this Section guarantees that every request will result in a refund, replacement, or other form of compensation.

7. Intellectual Property

7.1 Ownership

Unless otherwise expressly stated, the Website and all content made available through the Website, including but not limited to text, graphics, logos, icons, product images, videos, audio, software, source code, page layouts, website design, trademarks, service marks, trade dress, product descriptions, documentation, marketing materials, and other intellectual property (collectively, the “Content”) are owned by, licensed to, or lawfully used by ShakeFlow and are protected by applicable intellectual property and other laws.

Nothing contained on the Website transfers or grants any ownership rights in the Content to you.

7.2 Limited License

Subject to your compliance with these Terms, ShakeFlow grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Website solely for your personal, lawful, and non-commercial use.

This limited license does not permit you to reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, publish, sell, license, reverse engineer, decompile, or otherwise exploit any part of the Website or the Content except as expressly permitted by applicable law or with our prior written consent.

7.3 Trademarks

“ShakeFlow,” our logos, brand names, slogans, product names, and other identifying marks, whether registered or unregistered, are the exclusive property of ShakeFlow or its respective owners.

Nothing in these Terms grants any license or right to use any trademark, logo, trade name, domain name, or other brand identifier without our prior written permission.

7.4 User Restrictions

You agree not to:

copy or reproduce any Content for commercial purposes;
use our product photographs, videos, or marketing materials without authorization;
remove or alter copyright, trademark, or proprietary notices;
frame, mirror, scrape, or otherwise reproduce substantial portions of the Website;
use our Content to train artificial intelligence models, machine learning systems, or similar technologies without our prior written consent; or
use the Website or Content in any manner that infringes or misappropriates our intellectual property rights.

7.5 Third-Party Intellectual Property

Certain trademarks, logos, product names, software, payment services, shipping providers, or other materials displayed on the Website may belong to their respective owners.

Nothing in these Terms shall be interpreted as granting any ownership or license regarding third-party intellectual property.

7.6 Reporting Infringement

If you believe that any material appearing on the Website infringes your intellectual property rights, please contact us with sufficient information to identify the allegedly infringing material and the basis of your claim.

We reserve the right to investigate such claims and take any action we consider appropriate, including removing or restricting access to the relevant material where warranted.

7.7 Reservation of Rights

All rights not expressly granted in these Terms are reserved by ShakeFlow and its licensors.

Unauthorized use of the Website or the Content may violate applicable intellectual property laws and may result in civil, administrative, or criminal liability where permitted by law.

8. Disclaimer of Warranties

8.1 Website and Services

To the maximum extent permitted by applicable law, the Website, all Content, products, and Services provided by ShakeFlow are offered on an “as is” and “as available” basis.

Except as expressly stated in these Terms or otherwise required by applicable law, ShakeFlow makes no representations, warranties, or guarantees of any kind, whether express, implied, statutory, or otherwise.

8.2 No Guarantee of Continuous Availability

We do not warrant that the Website or any Service will be uninterrupted, error-free, secure, compatible with every device, or available at all times.

Temporary interruptions may occur due to maintenance, software updates, technical failures, internet outages, third-party service interruptions, cybersecurity events, or other circumstances beyond our reasonable control.

8.3 Accuracy of Information

While we make commercially reasonable efforts to maintain accurate information on the Website, we do not warrant that product descriptions, specifications, images, pricing, availability, instructions, or other Content are always complete, accurate, current, or free from errors.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, subject to applicable law.

8.4 Product Performance

Products should be used only in accordance with the instructions, warnings, and intended purposes provided with the product or on the Website.

Individual experiences, performance, durability, satisfaction, or results may vary depending on usage, maintenance, handling, environmental conditions, and other factors beyond our reasonable control.

Nothing on the Website shall be interpreted as guaranteeing any particular result, outcome, level of performance, or customer satisfaction.

8.5 Third-Party Services

The Website may rely upon or integrate with third-party services, including payment processors, shipping carriers, analytics providers, communication services, hosting providers, or other independent service providers.

ShakeFlow does not warrant the continuous availability, security, accuracy, or performance of any third-party service and shall not be responsible for interruptions, failures, delays, or errors caused by independent third parties.

8.6 No Professional Advice

Information provided on the Website is intended solely for general informational and commercial purposes.

Nothing contained on the Website constitutes medical, nutritional, fitness, health, legal, financial, or other professional advice.

Customers should consult an appropriately qualified professional before relying on information where professional advice is appropriate.

8.7 Implied Warranties

To the fullest extent permitted by applicable law, all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing, usage, or trade practice, are expressly disclaimed.

Where applicable law does not permit the exclusion of certain warranties, such warranties shall be limited to the minimum extent permitted by law.

8.8 Consumer Rights

Nothing in these Terms excludes, restricts, or limits any statutory consumer rights or mandatory legal protections that cannot lawfully be excluded under applicable law.

9. Limitation of Liability

9.1 Maximum Extent Permitted by Law

To the fullest extent permitted by applicable law, ShakeFlow, its owners, directors, officers, employees, affiliates, licensors, suppliers, fulfillment partners, contractors, agents, service providers, and representatives shall not be liable for any loss, damage, liability, claim, or expense arising out of or relating to your access to or use of the Website, the Services, or any products purchased through the Website, except where liability cannot lawfully be excluded.

9.2 Excluded Damages

To the maximum extent permitted by applicable law, ShakeFlow shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:

loss of profits;
loss of revenue;
loss of business opportunities;
loss of anticipated savings;
loss of goodwill;
loss of data;
business interruption;
replacement costs; or
any other indirect or consequential loss,

whether arising in contract, tort (including negligence), strict liability, statute, or otherwise, even if ShakeFlow has been advised of the possibility of such damages.

9.3 Product Use

Customers are solely responsible for using products safely, properly, and in accordance with all instructions, warnings, and applicable laws.

ShakeFlow shall not be responsible for damages resulting from:

misuse or improper handling of products;
failure to follow instructions or warnings;
unauthorized modifications or repairs;
use of products for unintended purposes; or
any other customer-caused or third-party-caused circumstances beyond our reasonable control.

9.4 Third-Party Services

ShakeFlow shall not be liable for the acts, omissions, delays, failures, security incidents, or other conduct of independent third parties, including but not limited to payment processors, financial institutions, shipping carriers, fulfillment providers, customs authorities, internet service providers, hosting providers, cloud service providers, analytics providers, or other independent service providers.

9.5 Website Availability

We shall not be liable for any interruption, delay, suspension, inaccuracy, incompatibility, cybersecurity incident, technical failure, or temporary unavailability of the Website or any Service resulting from maintenance, software updates, system failures, internet outages, force majeure events, or other circumstances beyond our reasonable control.

9.6 Maximum Liability

To the fullest extent permitted by applicable law, the total cumulative liability of ShakeFlow arising out of or relating to any claim shall not exceed the total amount actually paid by you to ShakeFlow for the specific product giving rise to the claim.

This limitation applies regardless of the legal theory upon which the claim is based and regardless of whether any limited remedy fails of its essential purpose.

9.7 Basis of the Bargain

You acknowledge that the pricing of our products and Services reflects the allocation of risk set forth in these Terms.

The limitations of liability contained in this Section form an essential basis of the agreement between you and ShakeFlow, and we would not be able to provide our products or Services on the same commercial terms without these limitations.

9.8 Consumer Rights

Nothing in this Section excludes or limits any liability that cannot lawfully be excluded or limited under applicable law, including mandatory consumer protection rights where applicable.

10. Indemnification

You agree to defend, indemnify, and hold harmless ShakeFlow, its owners, directors, officers, employees, affiliates, licensors, suppliers, fulfillment partners, contractors, agents, service providers, successors, and assigns from and against any and all claims, demands, actions, proceedings, liabilities, damages, judgments, settlements, losses, costs, expenses, or reasonable attorneys’ fees arising out of or relating to:

your breach or alleged breach of these Terms;
your violation of any applicable law, regulation, or governmental requirement;
your misuse of the Website, our products, or our Services;
your fraudulent, deceptive, abusive, or unauthorized conduct;
your infringement or alleged infringement of the intellectual property, privacy, publicity, or other legal rights of any third party;
information, content, or materials submitted or provided by you;
payment disputes, chargebacks, or unauthorized payment activity resulting from your conduct;
your negligence, misconduct, or intentional wrongdoing; or
any other act or omission by you that causes ShakeFlow or any indemnified party to incur loss, liability, expense, or legal exposure.

ShakeFlow reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such event, you agree to cooperate fully and in good faith with our defense of such matter.

Nothing in this Section shall require you to indemnify ShakeFlow for any liability resulting solely from ShakeFlow’s own gross negligence, willful misconduct, or any liability that cannot lawfully be excluded or limited under applicable law.

The obligations contained in this Section shall survive the termination of these Terms and your use of the Website or our Services.

11.1 User Submissions

The Website may allow you to submit or provide reviews, ratings, comments, photographs, videos, testimonials, suggestions, ideas, feedback, questions, or other content (collectively, “User Content”).

You remain responsible for all User Content that you submit, upload, publish, transmit, or otherwise provide through the Website or directly to ShakeFlow.

11.2 License to ShakeFlow

By voluntarily submitting User Content to ShakeFlow, you grant ShakeFlow a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, display, perform, promote, and otherwise use such User Content in connection with our business operations, products, services, advertising, marketing, social media, and promotional activities, in any media now known or later developed, to the extent permitted by applicable law.

Where required by applicable law, such use shall be subject to any mandatory rights that cannot legally be waived.

11.3 Your Representations

You represent and warrant that:

you own or otherwise have all necessary rights and permissions to submit the User Content;
your User Content does not infringe any copyright, trademark, privacy, publicity, or other legal rights of any third party;
your User Content is accurate to the best of your knowledge;
your User Content does not contain unlawful, defamatory, fraudulent, misleading, abusive, obscene, or malicious material; and
your User Content does not contain viruses, malware, or other harmful code.

11.4 Content Moderation

ShakeFlow reserves the right, but has no obligation, to review, monitor, edit, refuse, remove, restrict, or disable access to any User Content at any time and for any reason, without prior notice, where permitted by applicable law.

Our decision to remove or retain any User Content shall not create any obligation to monitor future submissions.

11.5 No Compensation

Unless expressly agreed by ShakeFlow in writing, you acknowledge that you are not entitled to receive any compensation, royalty, commission, reimbursement, or other payment for User Content that you voluntarily submit.

11.6 Feedback

Any suggestions, ideas, recommendations, enhancement requests, or other feedback voluntarily provided to ShakeFlow regarding the Website, products, or Services may be used by ShakeFlow without restriction and without any obligation to provide compensation or attribution, to the extent permitted by applicable law.

11.7 User Responsibility

You are solely responsible for the User Content you submit and for any consequences arising from its submission.

ShakeFlow does not endorse, verify, or guarantee the accuracy, completeness, or reliability of User Content submitted by customers or other users.

11.8 Removal Requests

Where required by applicable law, you may contact us regarding User Content that you believe infringes your legal rights.

We reserve the right to investigate such requests and determine the appropriate action in our reasonable discretion and in accordance with applicable law.

12. Third-Party Websites and Services

12.1 Third-Party Services

The Website may utilize, integrate with, or provide access to third-party services, platforms, software, payment processors, fulfillment providers, shipping carriers, communication providers, analytics providers, advertising services, hosting providers, or other independent service providers (collectively, “Third-Party Services”).

These Third-Party Services are operated independently of ShakeFlow.

12.2 Third-Party Links

The Website may contain links to third-party websites or resources provided solely for your convenience.

The inclusion of any third-party link does not constitute or imply any endorsement, sponsorship, recommendation, approval, partnership, or affiliation by ShakeFlow unless expressly stated.

Your access to and use of any third-party website is entirely at your own risk.

12.3 Independent Policies

Each Third-Party Service operates under its own terms, conditions, privacy policies, and business practices.

ShakeFlow has no control over, and assumes no responsibility for, the content, availability, security, policies, products, services, or practices of any independent third party.

We encourage you to review the applicable terms and privacy policies before interacting with any Third-Party Service.

12.4 No Warranty

ShakeFlow makes no representations or warranties regarding the availability, reliability, accuracy, legality, quality, security, or performance of any Third-Party Service.

Any transactions, communications, disputes, or interactions between you and a third party are solely between you and that third party unless otherwise required by applicable law.

12.5 Limitation of Responsibility

To the fullest extent permitted by applicable law, ShakeFlow shall not be liable for any loss, damage, delay, interruption, data breach, payment issue, shipping issue, security incident, or other claim arising out of or relating to:

the use of any Third-Party Service;
third-party products or services;
third-party websites;
payment processors;
shipping carriers;
fulfillment providers;
customs authorities;
internet service providers;
hosting providers;
advertising platforms;
analytics providers; or
any other independent third party.

12.6 Third-Party Changes

Third-Party Services may modify, suspend, discontinue, or change their products, services, pricing, functionality, or policies at any time without notice.

ShakeFlow shall not be responsible for any consequences resulting from such changes.

12.7 Disputes with Third Parties

Any dispute arising directly between you and an independent third party should be resolved directly with that third party.

Nothing in this Section limits any rights that you may have under applicable law against the relevant third-party service provider.

13. Account Registration and Security

13.1 Account Registration

Certain features of the Website may require you to register for an account. When creating an account, you agree to provide accurate, current, and complete information and to promptly update such information whenever necessary.

You are responsible for ensuring that all information associated with your account remains accurate.

13.2 Account Credentials

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password.

You agree not to share your account with any other person or allow unauthorized access to your account.

13.3 Responsibility for Account Activity

You are responsible for all activities conducted through your account, whether or not such activities were authorized by you, except to the extent otherwise required by applicable law.

If you believe your account has been compromised or accessed without authorization, you must notify ShakeFlow as soon as reasonably possible.

13.4 Security Measures

You agree to take reasonable precautions to protect your account, including selecting a strong password and safeguarding your login credentials.

ShakeFlow is not responsible for losses resulting from your failure to maintain appropriate account security.

13.5 Account Suspension or Termination

ShakeFlow reserves the right, in its reasonable discretion, to suspend, restrict, or terminate any account, or refuse access to the Website or Services, if we reasonably believe that:

these Terms have been violated;
fraudulent or unlawful activity has occurred;
false or misleading information has been provided;
unauthorized access is suspected;
the security or integrity of the Website may be compromised; or
such action is necessary to protect ShakeFlow, our customers, or other users.

Where appropriate and required by applicable law, we may provide notice before taking such action.

13.6 Account Closure

You may request to close your account at any time by contacting ShakeFlow.

Closing an account does not automatically cancel pending orders, eliminate outstanding payment obligations, or affect rights and obligations that accrued prior to account closure.

13.7 Availability of Accounts

ShakeFlow does not guarantee that account-related features will always be available, uninterrupted, or free from errors.

We may modify, suspend, or discontinue account functionality at any time in accordance with applicable law.

13.8 Survival

Any provisions of these Terms that by their nature should survive account closure or termination, including provisions relating to payment obligations, intellectual property, limitations of liability, indemnification, dispute resolution, and applicable law, shall remain in full force and effect.

14. Electronic Communications and Notices

14.1 Electronic Communications

By accessing or using the Website, creating an account, placing an order, contacting ShakeFlow electronically, or otherwise interacting with our Services, you consent to receive communications from ShakeFlow by electronic means, including email, website notices, order updates, customer support messages, or other electronic communications, to the extent permitted by applicable law.

14.2 Electronic Records

You agree that electronic agreements, notices, disclosures, confirmations, records, and other communications provided by ShakeFlow satisfy any legal requirement that such communications be in writing, except where applicable law requires otherwise.

14.3 Order Communications

ShakeFlow may send electronic communications regarding:

order confirmations;
payment confirmations;
shipping updates;
delivery notifications;
customer support responses;
account-related notices;
security alerts; and
other information relating to your purchases or use of the Website.

14.4 Promotional Communications

Where permitted by applicable law and subject to your communication preferences, ShakeFlow may send promotional emails, newsletters, product announcements, special offers, or marketing communications.

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions included in such communications or by contacting us.

Unsubscribing from promotional communications does not affect our ability to send transactional or legally required communications.

14.5 Accuracy of Contact Information

You are responsible for providing and maintaining a valid and accurate email address and other contact information.

ShakeFlow shall not be responsible for any delay, missed communication, or other consequence resulting from inaccurate, outdated, blocked, or inaccessible contact information provided by you.

14.6 Notices from You

Any notice or communication that you provide to ShakeFlow should be sent using the contact methods identified in these Terms or on the Website.

We may require reasonable verification of your identity before acting upon certain requests.

14.7 Delivery of Notices

Electronic communications shall be deemed received:

when successfully transmitted by ShakeFlow;
when made available through your account, where applicable; or
when published on the Website, where appropriate,

unless otherwise required by applicable law.

14.8 Changes to Contact Information

You should promptly update your contact information whenever it changes to help ensure that you continue to receive important communications regarding your account, orders, or our Services.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the Website, the Services, or any purchase made through the Website shall be governed by and construed in accordance with the laws of the jurisdiction in which ShakeFlow operates, without regard to its conflict of law principles, except where mandatory consumer protection laws require otherwise.

15.2 Good Faith Resolution

If a dispute arises, both you and ShakeFlow agree to first attempt to resolve the matter through good faith discussions.

You agree to contact ShakeFlow and provide reasonable details regarding the dispute before initiating legal proceedings, where permitted by applicable law.

15.3 Formal Proceedings

If the parties are unable to resolve the dispute through informal discussions within a reasonable period of time, either party may pursue any legal remedies available under applicable law before a court or other competent authority with jurisdiction over the matter.

15.4 Consumer Rights

Nothing in these Terms limits any mandatory rights or remedies that consumers may have under applicable consumer protection laws.

Where mandatory law grants consumers the right to bring claims in a different jurisdiction or before another competent authority, those rights shall remain unaffected.

15.5 Time Limitation

To the fullest extent permitted by applicable law, any claim arising out of or relating to these Terms, the Website, the Services, or any purchase made through the Website must be commenced within the time period prescribed by applicable law.

Where applicable law permits a shorter contractual limitation period, such period shall apply only to the extent enforceable.

15.6 Injunctive Relief

Nothing in these Terms prevents either party from seeking temporary, preliminary, or permanent injunctive or equitable relief where such relief is necessary to protect intellectual property rights, confidential information, or other legal rights pending the final resolution of a dispute.

15.7 Continued Performance

Unless otherwise required by applicable law or ordered by a competent authority, both parties shall continue to perform their respective obligations under these Terms while any dispute is being resolved, to the extent reasonably practicable.

16. Severability

If any provision of these Terms is determined by a court or other competent authority to be invalid, illegal, unenforceable, or otherwise ineffective under applicable law, that provision shall be deemed modified only to the minimum extent necessary to make it valid and enforceable, where permitted by law.

If such modification is not legally possible, the affected provision shall be deemed severed from these Terms without affecting the validity, legality, or enforceability of the remaining provisions.

The remaining provisions of these Terms shall continue in full force and effect and shall be interpreted so as to best reflect the original intent of the parties to the fullest extent permitted by applicable law.

17. No Waiver

No failure or delay by ShakeFlow in exercising any right, remedy, power, or privilege under these Terms shall operate as or be deemed a waiver of that right, remedy, power, or privilege.

Any waiver of any provision of these Terms shall be effective only if made expressly in writing by an authorized representative of ShakeFlow.

A waiver of any breach or default shall not constitute or be construed as a waiver of any preceding, subsequent, or future breach or default of the same or any other provision of these Terms.

The exercise of any right or remedy under these Terms shall not prevent or limit the exercise of any other right or remedy available under these Terms, at law, or in equity.

18. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies or legal notices expressly incorporated by reference, constitute the entire agreement between you and ShakeFlow regarding your access to and use of the Website, the Services, and any purchases made through the Website.

These Terms supersede all prior or contemporaneous communications, discussions, negotiations, representations, understandings, agreements, or proposals, whether oral, written, or electronic, relating to the same subject matter.

No statement, representation, promise, or warranty made by any person shall modify or supplement these Terms unless expressly set forth in writing by ShakeFlow.

In the event of any conflict between these Terms and any other policy published on the Website, these Terms shall govern unless the applicable policy expressly states that it overrides a specific provision of these Terms with respect to the subject matter addressed.

Nothing in this Section limits any rights that cannot be waived or excluded under applicable law.

19. Changes to These Terms

ShakeFlow reserves the right to modify, update, revise, replace, or discontinue any portion of these Terms at any time, to the fullest extent permitted by applicable law.

Any changes will become effective upon being posted on the Website, unless a different effective date is expressly stated.

Where required by applicable law, we will provide additional notice of material changes through appropriate means, such as email, website notifications, or other reasonable methods.

Your continued access to or use of the Website or our Services after the effective date of any updated Terms constitutes your acceptance of the revised Terms, except where applicable law requires your express consent.

If you do not agree to the revised Terms, you should discontinue using the Website and our Services.

We encourage you to review these Terms periodically to remain informed of any updates.

The “Last Updated” date appearing at the beginning or end of these Terms indicates the most recent revision date.

20. Contact Information

f you have any questions, concerns, requests, or complaints regarding these Terms, our Website, our products, or our Services, please contact us using the information below:

ShakeFlow

Website: https://shakeflow.fit

Email: shakeflow@rhyca.com

Business Address: [Business Address]

Customer Support Hours: [Business Hours]

We will make reasonable efforts to respond to inquiries as promptly as practicable. Response times may vary depending on the nature and complexity of your request.

For order-related inquiries, please include, where available:

your full name;
your order number;
the email address used for the purchase; and
a brief description of your request.

Providing complete and accurate information will help us process your inquiry more efficiently.

Nothing in this Section limits any legal rights or remedies that you may have under applicable law.

21. Miscellaneous

21.1 Assignment

You may not assign, transfer, delegate, or otherwise dispose of any of your rights or obligations under these Terms without the prior written consent of ShakeFlow.

ShakeFlow may assign, transfer, or delegate its rights and obligations under these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate restructuring, sale of assets, or operation of the business, to the extent permitted by applicable law.

21.2 No Third-Party Beneficiaries

Except as expressly provided in these Terms, nothing contained herein is intended to confer upon any third party any rights, benefits, remedies, or causes of action.

21.3 Relationship of the Parties

Nothing contained in these Terms shall be construed as creating any partnership, joint venture, agency, employment, fiduciary, or franchise relationship between you and ShakeFlow.

Each party acts solely as an independent contracting party.

21.4 Headings

The headings and titles used in these Terms are provided solely for convenience and reference purposes and shall not affect the interpretation or construction of any provision.

21.5 Interpretation

Words such as “including,” “includes,” and “include” shall be deemed to mean “including without limitation.”

Any ambiguity in the interpretation of these Terms shall not be construed against either party solely because one party drafted these Terms.

21.6 Survival

Any provision of these Terms which by its nature should survive termination or expiration shall remain in full force and effect, including, without limitation, provisions relating to payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and any accrued rights or obligations.

21.7 Electronic Execution

Where permitted by applicable law, your electronic acceptance of these Terms, including by accessing the Website, creating an account, placing an order, or otherwise using our Services, shall constitute a legally binding agreement between you and ShakeFlow.

21.8 Reservation of Rights

Any rights not expressly granted to you under these Terms are reserved by ShakeFlow.

Failure to exercise any right under these Terms shall not be interpreted as granting any additional rights to any person.

21.9 Contact

Questions regarding these Terms should be directed to the contact information provided in the “Contact Information” section of these Terms.

22. Chargebacks and Payment Disputes

22.1 Contact Us First

If you experience any issue with your order or payment, we encourage you to contact ShakeFlow before initiating a chargeback or payment dispute. In many cases, we are able to resolve issues more quickly through our customer support process.

Nothing in this Section limits your right to dispute a payment where such right is provided by applicable law or your payment provider.

22.2 Investigation of Payment Disputes

If a chargeback, payment dispute, or payment reversal is initiated, ShakeFlow reserves the right to investigate the matter and to provide relevant information and supporting documentation to the applicable payment processor, financial institution, card issuer, or other competent authority.

Such documentation may include order details, payment records, shipping information, tracking records, delivery confirmations, customer communications, photographs, videos, fraud prevention data, or other evidence reasonably related to the transaction.

22.3 Fraudulent Chargebacks

Where permitted by applicable law, ShakeFlow reserves the right to contest chargebacks that we reasonably believe to be fraudulent, abusive, or submitted in bad faith.

Examples may include, without limitation:

falsely claiming that a purchase was unauthorized;
claiming that an order was not received despite confirmed delivery;
requesting both a refund and a chargeback for the same transaction without a legitimate basis;
providing false or misleading information during a payment dispute; or
engaging in repeated abusive chargeback activity.

22.4 Effect on Orders

Where permitted by applicable law, ShakeFlow may suspend the processing of refunds, replacements, or future orders while an active chargeback or payment dispute concerning the same transaction remains pending.

22.5 Future Purchases

To the fullest extent permitted by applicable law, ShakeFlow reserves the right to refuse future orders, suspend customer accounts, or limit access to our Services where we reasonably determine that a customer has engaged in fraudulent, abusive, or repeated bad-faith payment disputes.

Nothing in this Section shall affect any rights that customers may have under applicable law to dispute legitimate transactions.

22.6 No Automatic Refund

The initiation of a chargeback or payment dispute does not automatically entitle a customer to a refund, replacement, or any other remedy.

Any resolution shall be determined in accordance with these Terms, our Refund Policy, the rules of the applicable payment provider, and applicable law.

22.7 Cooperation

Both ShakeFlow and the customer agree to cooperate in good faith during the investigation of any payment dispute and to provide information reasonably requested to facilitate a fair and timely resolution.

23. Product Safety and Proper Use

23.1 Intended Use

ShakeFlow products are designed and manufactured for their intended purposes as described on the Website, product packaging, user instructions, or accompanying documentation.

You agree to use all products only for their intended purpose and in accordance with all instructions, warnings, and safety information provided by ShakeFlow.

23.2 Customer Responsibility

You are responsible for using, handling, storing, charging, cleaning, and maintaining the product in a safe and appropriate manner.

You agree to exercise reasonable care while using any product purchased from ShakeFlow.

23.3 Product Inspection

Upon receiving your order, you should inspect the product for any visible shipping damage or manufacturing defects before first use.

If you believe the product is defective or damaged upon arrival, you should discontinue use and promptly contact ShakeFlow in accordance with our Refund Policy.

23.4 Unauthorized Modifications

You should not intentionally modify, disassemble, repair, alter, tamper with, or replace components of the product unless expressly authorized by ShakeFlow or required by applicable law.

ShakeFlow shall not be responsible for damage, injury, malfunction, or reduced performance resulting from unauthorized modifications, repairs, or alterations.

23.5 Charging and Battery Safety

For rechargeable products, you should follow all charging instructions provided with the product.

Do not use the product if you reasonably believe the battery, charging components, or electrical system has become damaged or is operating abnormally.

23.6 Safe Operation

You should discontinue use of the product if you observe unusual heat, smoke, unusual odors, abnormal noises, leakage, visible damage, or any other condition that reasonably appears unsafe.

Where appropriate, contact ShakeFlow before attempting further use.

23.7 Children

Unless expressly stated otherwise, ShakeFlow products are not intended to be toys.

Children should use products only under appropriate adult supervision where necessary.

23.8 Limitation of Responsibility

To the fullest extent permitted by applicable law, ShakeFlow shall not be liable for damage, injury, loss, or malfunction resulting from:

misuse of the product;
failure to follow instructions or warnings;
unauthorized repairs or modifications;
improper charging, storage, or maintenance;
use outside the product’s intended purpose; or
any other use that is inconsistent with the instructions or applicable safety guidance provided with the product.

Nothing in this Section excludes or limits any liability that cannot lawfully be excluded or limited under applicable law, including mandatory consumer protection rights.