Shipping Policy
At ShakeFlow™, we strive to deliver your order as quickly and smoothly as possible. Please read the information below regarding order processing, shipping times, tracking, and delivery.
Order Processing
All orders are processed within 1–3 business days after they are placed.
Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, promotions, or holidays, processing times may be slightly longer.
Estimated Delivery Times
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 24–72 hours for tracking information to become available after your package has been dispatched.
If you do not receive your tracking email or need assistance locating your shipment, please contact our support team.
Wrong Shipping Address
Please ensure that your shipping address and contact information are accurate before completing your order.
If an incorrect or incomplete shipping address or contact information is provided and the package cannot be delivered or is returned to us, we are unable to issue a refund or replacement.
If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update your shipping information before your order enters processing. Once an order has been processed or shipped, we cannot guarantee that changes can be made.
Delays
While we strive to deliver all orders within the estimated timeframe, shipping delays may occasionally occur due to customs clearance, carrier disruptions, weather conditions, public holidays, peak shipping seasons, or other unforeseen circumstances beyond our control.
We appreciate your patience and understanding if your order takes longer than expected.
Customs, Duties, and Taxes
Depending on your destination country, customs duties, import taxes, or other fees may apply. These charges are determined by your local customs authority and are the responsibility of the customer.
ShakeFlow is not responsible for delays caused by customs clearance procedures.
Split Shipments
In some cases, orders containing multiple items may be shipped separately depending on product availability, warehouse location, or shipping logistics.
If your order is shipped in multiple packages, you will receive separate tracking information for each shipment where applicable.
Contact Us
If you have any questions regarding your order or this Shipping Policy, please contact our support team:
Email: shakeflow@rhyca.com